Returns
Need to return a product? No problem. Just follow the simple steps below!
- Download and print our returns label
- Cut along the dotted line
- Complete the returns form and put it inside your parcel
- Stick the free returns label to the outside of your parcel
- Post your parcel back to us
- We aim to review all returns within 10 days of receiving the parcel
- Our returns period is 28 days, unfortunately, we can't accept returns after this time
Please keep hold of your proof of postage in case anything happens to your parcel on its way back to us
Need to return a product? No problem. Just follow the simple steps below!
- If you have an account, log in, go to 'Orders' and select the order you want to return. We'll guide you through the process from there.
- Once you have submitted your return request, it will be reviewed and once approved, you will receive a returns label via email.
- We aim to review all requests within 5 days.
- If you don't have an account, you can submit a guest return through our orders and returns portal
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Returns FAQs
Returns FAQs
If you'd like to return your products, we will only accept items in a resalable condition, unless your items were faulty when you received them. By this, we mean that the item has to be in its original packaging with no signs of wear or damage.
We don't accept returns on confectionary, personalised products, helium canisters, pre-filled party bags, underwear, hosiery or wigs. Fancy dress costumes that include a wig can be returned, as long as the wig is unworn and the packaging seal is unbroken. Thanks for understanding!
The returns process usually takes up to 7 working days from the date you sent the package to us processing the return - this can be a little longer during busy seasonal periods, such as Halloween and Christmas. You will get an email confirmation from us as soon as we process your return, which is typically within 5 working days of us receiving the return.
Any refund that you are due will be automatically issued to your chosen payment method when you purchased the item and depending on your payment method issuer, this can take around 5 working days.